FAQs

All customer purchases are made to order, therefore, please allow up to 10 working days for your order to be completed.

Thanks for your patience.

How long will my order take to arrive?

My dog is an akward size, is that okay?

All sizes and shapes of dogs are catered for. That's the joy of making to measure... Even if you usually struggle to find harnesses or collars to fit your pooch, Rocky&Bud will make your order to your dog's specific measurements and therefore, you're guarenteed a correct fit.

If you're ever in doubt, please pop your dog's exact neck measurement in the notes section of your order and we'll make the collar to your dog's size.

How will my order be delivered?

We send all our orders via Royal Mail 1st Class. Postage is £3.50 flat rate.

How do I measure my dog?

Please check out our 'Measuring Guide' for detailed instructions on how to measure your dog for each individual product.

What is your Returns Policy?

We offer returns or exchanges on products which arrive faulty or fail due to manufacturer fault. Please note that it is the customer's responsibility to provide accurate measurements and we cannot offer a refund or exchange on products that do not fit due to wrong measurements being given at point of sale.

If you have any further questions regarding refunds and exchanges, please do not hesitate to get in touch via the 'Contact Us' page.