Contact Us

 

info@rockyandbud.co.uk

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General

At Rocky&Bud, we strive to offer suitable strong and durable handmade products for your beloved dogs. However, it is the responsibity of the customer to ensure the product bought is suitable for the dog in question. We cannot be held responsible for products that fail due to neglect or general wear and tear (more details further down the page). 

 

Please always assess the suitability, safety and stability of the products on a regular basis. Over time and with constant use, collars, leads and harnesses can become compromised and it is the responsibility of the customer to ensure the safety of their dog at all times. 

Fabric collars are great for daily wear but please be aware that with constant use, it is normal for fabric colours to fade and in some circumstances, edges to fray. Imagine wearing the same t-shirt every day for a year without washing it or ever taking it off. It will start to look a little worn out. Now think of what your dog puts its collar through on a daily basis -mud, long swims in lakes, snow, rain and puddles, hunting in bushes and running through long grass. It is perfectly normal and okay for a collar to look a little worn out after months and months of wear :) It is for this exact reason that we always recommend having more than one collar for your dog, enabling you to rotate their wear and prolong their life. 

Refunds and exchanges

We will happily refund or exchange and product that is the wrong size or is faulty due to our mistake. 

If, however, the wrong size or width is ordered, we are under no obligation to refund or exchange the product. All our products are made to order so please double-check the sizing and ensure the suitability of the products before you order. 

We will not refund or exchange products that fail due to negligence and general wear and tear. If your dog chews the collar, for example, no refund or exchange will be offered. 

Additional

Our turnaround time changes regularly and our current wait time is always displayed in the shopping basket of the site. 

We are a small business and make every product to order. Please bear that in mind at busy times of the year i.e Halloween and Christmas.

We reserve the right to change the turnaround time at any point. 

Privacy Policy


When you conduct a transaction on our website, as part of the process, we collect the personal information you give us. This includes your name, address and email address. Your personal information will ONLY be used for the specific reasons stated above.

We collect both personal and non-personal information for the following purposes:

  • To provide and operate our services efficiently.

  • To provide our customers with ongoing customer assistance and technical support.

  • To be able to contact our visitors and customers with a personalised service and offer notices and/or promotional messages.

  • To create aggregated statistical data and/or inferred non-personal information, which we may use to provide and improve our respective services.

  • To apply with any applicable laws and regulations.

 

​How do we store, use, share and disclose your personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account or order, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our TERMS AND CONDITIONS, applicable national laws, and any agreement we may have with you. For these purposes we will only contact you via email.

How can our customers withdraw their consent?
If you do not want us to process your data anymore, please contact us at info@rockyandbud.com.